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What is Snapmaker Care?
Snapmaker Care covers two incidents of repair or replacement for one year after the end of the standard warranty. We offer comprehensive and reliable protection and you can just enjoy creating with peace of mind.
What can I get from
Snapmaker Care?
Warranty for two incidents
Cover two incidents of repair or replacement for one year after the end of the standard warranty.
Worry-free coverage
Coverage for accidental damage of any machine parts, including but not limited to toolheads, modules and platforms.
Free shipping
Free shipping for the repaired or spare parts.
List of replaceable modules
A350T/A250T F350/F250
Controller
Touchscreen
Single Extrusion 3D Printing Module
1600mW Laser Module (F250/F350 excluded)
50W CNC Module (F250/F350 excluded)
Linear Module
Power Module
Heated Bed
Enclosure for Snapmaker 2.0 (Only eligible for machine bundles in the EU region)
Artisan
The following is the scope of coverage for Artisan. All components covered by the replacement service in Snapmaker Care are listed below:
Dual Extrusion 3D Printing Module, 40W Laser Module, 10W Laser Module, 200W CNC Module
All PCBAs and Cables, Power Supply, Enclosure
10W Laser Diode, Touch Screen
Stepper motors, Fans, CNC motors
Toolhead Bracket and Support Platform, X-axis Connectors, Z-axis Connectors, Filament Holder Base, Special structural parts used in Artisan
*Please note that the replacement of certain components is subject to the service fees listed below.
Module/Part
Dual Extrusion 3D Printing Module
40W Laser Module
10W Laser Module
200W CNC Module
Single Linear Module
10W Laser Diode
Touch Screen
Service Fee for Replacement
$89/€99
$299/€329
$89/€99
$89/€99
$59/€69
$59/€69
$59/€69
*Some machine failures and malfunctions can be solved by the replacement. Replacement solutions will be provided based on Snapmaker technical diagnosis.
How to purchase Snapmaker Care?
For customers who purchase from our official store
Snapmaker Care is an add-on service available to buy when purchasing the supported product on our official store.
For customers who purchase from an authorized Snapmaker Distributor
Please contact us at support@snapmaker.com within 30 days of the purchase and attach the invoice of your machine.
Here is the purchase process:
Contact Support
Provide SN and the invoice
Get the PayPal link from Support
Finish the payment
Send a screenshot of the payment
Get the service code
How to obtain service?
Contact Support
Email Snapmaker with tag #SnapmakerCare at support@snapmaker.com.
The support team will assist in troubleshooting the issue.
The support team will assist in troubleshooting the issue.
Replacement or Repair
Provide your valid order number for both SnapmakerCare and machine. For customers who purchase from an authorized Snapmaker Distributor, provide the service code. The support team will determine a replacement or repair service.
Send Damaged Product/Part(s) Back
If the product needs to be repaired, the support team will provide a shipping label for you to send it back.
If it's a replacement, you may need to return the damaged part(s). The support team will provide a shipping label for the return.
If it's a replacement, you may need to return the damaged part(s). The support team will provide a shipping label for the return.
Wait for Service to Complete
Repair: It depends on the difficulty of repair. Usually it will take seven business days to proceed.
Replacement: Usually it will take five business days to proceed.
Replacement: Usually it will take five business days to proceed.
Receive the Product/Part(s)
Enjoy free shipment of your repaired product or replacement.
FAQ
How many times can I purchase the Snapmaker Care service?
You can only purchase the Snapmaker Care service once for one machine or bundle.
If the damage is covered by the standard warranty, will the repair or the replacement be counted in the Snapmaker Care service that I have purchased?
No.
How long is the Snapmaker Care service valid?
There are three scenarios.
Scenario 1: If you purchase the Snapmaker Care together with the purchase of the machine or within 1 month after purchasing the machine, the Snapmaker Care coverage is valid until one year after the end of the standard warranty.
Scenario 2: If your machine is still under the standard warranty and you purchase Snapmaker Care before March 1, 2024, the Snapmaker Care coverage is valid until one year after the end of the standard warranty.
Scenario 3: If the standard warranty of your machine has already expired and you purchase Snapmaker Care before March 1, 2024, the Snapmaker Care coverage is valid until one year after the purchase day of Snapmaker Care.
Scenario 1: If you purchase the Snapmaker Care together with the purchase of the machine or within 1 month after purchasing the machine, the Snapmaker Care coverage is valid until one year after the end of the standard warranty.
Scenario 2: If your machine is still under the standard warranty and you purchase Snapmaker Care before March 1, 2024, the Snapmaker Care coverage is valid until one year after the end of the standard warranty.
Scenario 3: If the standard warranty of your machine has already expired and you purchase Snapmaker Care before March 1, 2024, the Snapmaker Care coverage is valid until one year after the purchase day of Snapmaker Care.
Which regions does Snapmaker Care cover?
Snapmaker Care covers regions or countries where our official store supports the purchase.
What is the difference between the Snapmaker Care service and the standard warranty?
The standard warranty is an after-sales service that Snapmaker provides for product quality issues, while Snapmaker Care covers two incidents for accidental damages, and has a one-year extension to the standard warranty period.
How can I obtain the Snapmaker Care service if I purchase from an authorized Snapmaker Distributor?
The Snapmaker Distributor deals with the standard warranty on behalf of Snapmaker. But if the damage is not covered by the standard warranty, you need to contact Snapmaker Support and provide the service code to obtain the Snapmaker Care service.
Can I refund the Snapmaker Care service or transfer it to other machines?
No. You cannot refund the Snapmaker Care service unless you return the corresponding machine under our Return Policy. You cannot transfer the Snapmaker Care service to other machines, either.
