Privacy Policy

Thank you for choosing the products and services of Snapmaker.

The Snapmaker entities responsible for “深圳快造科技有限公司” (Shenzhen Snapmaker Technologies Co., Ltd.) and SNAPMAKER HK LIMITED, an affiliate incorporated in Hong Kong SAR, China (collectively referred to as "Snapmaker", "we", "us", or "our").

Your privacy is important to us. This Privacy Policy ("Policy") explains how Snapmaker collects, uses, shares, and protects your personal information to enhance your experience. For further assistance, contact us at info@snapmaker.com.

About This Policy

This Policy applies to your use of:

• Snapmaker Websites (e.g., snapmaker.com, Snapmaker Store);
• Snapmaker Products (e.g., Snapmaker Devices);
• Snapmaker Software (e.g., Snapmaker Luban, Snapmaker Orca, Snapmaker mobile applications);
• Snapmaker Services (including customer support and other services provided by Snapmaker).

By using Snapmaker Products and Services, you acknowledge that you have read and agree to this Policy. If you do not agree, please stop using our Products and Services.

Personal Data We Collect

Personal Data that you provide to us:

• Account Information - When you create a Snapmaker account, we collect personal data such as email, password, profile name, User ID, and other relevant details.
• Contact Information - For orders or service requests, we collect your name, email, phone number, physical address, postal code, and country.
• Payment Information - Depending on the payment method, we collect partial card details and payment history. We never store full card numbers.
• Transaction Information - We may collect details related to your purchase history and transactions with Snapmaker.

Personal Data We Collect When You Use Snapmaker Products and Services:

• Device Information - This includes device name, model, serial number, activation time, operating system, crash data, etc.
• Software Information - This includes software version, identifier, and operation logs.
• Usage Information - This includes your internet activity, IP addresses, and interaction with our products.
• Fraud and Abuse Prevention Information - Collected to prevent fraud and misuse.

How We Use Your Personal Data

Account Registration and Maintenance

Legal Basis: Necessary for contract performance under the Terms of Use.

Purpose: To register and manage your Snapmaker account.

Website Use

Legal Basis: Necessary for contract performance under the Terms of Use.

Purpose: To enhance your browsing experience and process your personal data.

Purchasing Snapmaker Products and Services

Legal Basis: Necessary for contract performance and fulfilling legal obligations.

Purpose: To process orders and deliver products/services.

Your Privacy Rights

We protect your privacy in line with GDPR and other applicable laws. You can exercise the following rights:

• Right of Access: Request access to your personal data.
• Right of Rectification: Request correction of inaccurate or incomplete personal data.
• Right of Erasure: Request deletion of your personal data under certain conditions.
• Right of Restriction: Request to limit the processing of your data.
• Right to Object: Object to data processing for marketing purposes.
• Right of Portability: Request a copy of your data in electronic format.

Sharing Your Personal Data

Snapmaker may share your personal data with affiliated companies, service providers, partners, and developers, or as directed by you. We do not share personal data with third parties for their own marketing purposes.

Data Retention

We retain your personal data only as long as necessary to provide Snapmaker Products and Services and fulfill legitimate business needs.

Transfer to Other Countries

Snapmaker may transfer your personal data internationally, ensuring that it complies with applicable law and offers an adequate level of protection.

Data Security

We use physical, organizational, and technical security measures to protect your data. However, no security system is entirely foolproof.

Children's Data

Snapmaker Products and Services are not intended for children under 16. If we discover that we have collected personal data from a child under this age, we will delete it promptly.

Changes to this Policy

We may update this Policy from time to time. We will notify you of any significant changes through email or other communication channels.

Our Contact Information

If you have any questions or concerns, please contact us at info@snapmaker.com.