Terms of Use

These Terms of Use (hereinafter referred to as these "Terms") are the terms between you (an individual, company, or any other entity) and Snapmaker (see description in "About Snapmaker" section).

About Snapmaker

The Snapmaker entities responsible for “深圳快造科技有限公司” (Shenzhen Kuaizao Technology Co., Ltd.) and SNAPMAKER HK LIMITED, an affiliate incorporated in Hong Kong SAR, China (collectively referred to as "Snapmaker", "we", "us", or "our").

These Terms of Use apply when you purchase and/or use the following products or services:

• Snapmaker Websites (such as snapmaker.com, Snapmaker Store);
• Snapmaker Devices (products, materials, and accessories);
• Snapmaker Software (such as Snapmaker Luban and Snapmaker Orca);
• Snapmaker Services (other customer services provided by Snapmaker).

1. Acceptance of Terms

By accessing or using Snapmaker websites, devices, software, or services, you agree to be bound by these Terms.

2. Account Registration and Security

• When creating an account on Snapmaker websites, you are responsible for providing accurate information and maintaining the confidentiality and security of your account details.
• You are not permitted to share your account with others or use it for unlawful or unauthorized purposes. You must notify us immediately of any unauthorized use or security breach involving your account.

3. Use of Snapmaker Products and Services

3.1 Snapmaker Websites

• Snapmaker websites provide product information, online purchasing, and user support. By using the websites, you agree not to engage in any unlawful, fraudulent, or disruptive activities.
• Snapmaker reserves the right to modify, suspend, or terminate parts of the websites at any time without prior notice.

3.2 Snapmaker Products ("Snapmaker Devices")

• Snapmaker Devices include our 3D printers, laser cutters, CNC machines, materials, and accessories. You agree to follow user instructions, warranty policies, and applicable local laws.
• Devices should only be used legally and safely, and not for illegal or prohibited purposes.
• For details on product warranties, refer to the Warranty Policy.

3.3 Snapmaker Open-Source Software

• Snapmaker provides open-source software such as Snapmaker Luban and Snapmaker Orca, governed by applicable open-source licenses.
• Please review the license terms included with each software package, which dictate your rights and obligations.

3.4 Snapmaker Customer Services ("Snapmaker Services")

• Snapmaker offers a range of customer services, including technical support and product warranty. You agree to abide by these Terms when using these services.
• Snapmaker reserves the right to discontinue or deny services in cases of misuse or violation of the Terms.

4. User-Generated Content

By posting content on Snapmaker’s websites, you confirm that you own the rights to the content and grant Snapmaker a worldwide, non-exclusive, royalty-free license to copy, modify, publish, and distribute the content for operational purposes. Content you post must not infringe upon others’ intellectual property or contain inappropriate material. Snapmaker reserves the right to remove or block any content deemed inappropriate.

5. Intellectual Property

• Snapmaker owns or has licenses to all content on its websites, product designs, software, trademarks, and other intellectual property.
• You may not use, copy, modify, distribute, or create derivative works of Snapmaker’s intellectual property without explicit written permission from Snapmaker.

6. Orders and Payments

• All orders and payments made on the Snapmaker Store must be processed through authorized payment channels.
• You are responsible for providing accurate payment details during checkout. Any fraudulent orders will be subject to legal action.
• The return policy is implemented in accordance with the relevant laws and regulations of the country/region of purchase. For details, refer to the Snapmaker’s Refund Policy.

7. Warranty Policy

Snapmaker provides limited warranties for its devices. For details, refer to the Warranty Policy.

8. Disclaimer of Warranties

You acknowledge that the product is provided "AS IS" without warranty of any kind, express or implied, and to the maximum extent permitted by applicable law.

9. Limitation of Liability

Snapmaker will not take any responsibility for product use problems caused by abuse, misuse, or unauthorized modification.

10. Privacy Policy

Snapmaker respects your privacy, and your personal data will be collected, processed, and protected in accordance with our Privacy Policy.

11. Governing Law and Dispute Resolution

The validation, interpretation, modification, fulfilment, and dispute settlement of these Terms are governed by the laws of the People's Republic of China.

12. Modifications to the Terms

Snapmaker reserves the right to modify these Terms at any time. Any changes will be posted on the Snapmaker websites or communicated to you via email.

13. Contact Us

If you have any questions about these Terms or Snapmaker’s products and services, please contact us at: info@snapmaker.com